Homelessness in the United States has surged to levels unseen since the Great Depression. However, existing methods for monitoring it, such as point-in-time (PIT) counts, have limitations in terms of frequency, consistency, and spatial detail. This study proposes a new approach using publicly available, crowdsourced data, specifically 311 Service Calls and street-level imagery, to track and forecast homeless tent trends in San Francisco. Our predictive model captures fine-grained daily and neighborhood-level variations, uncovering patterns that traditional counts often overlook, such as rapid fluctuations during the COVID-19 pandemic and spatial shifts in tent locations over time. By providing more timely, localized, and cost-effective information, this approach serves as a valuable tool for guiding policy responses and evaluating interventions aimed at reducing unsheltered homelessness.

Public health practitioners often have the goal of monitoring patients and maximizing patients' time spent in "favorable" or healthy states while being constrained to using limited resources. Restless multi-armed bandits (RMAB) are an effective model to solve this problem as they are helpful to allocate limited resources among many agents under resource constraints, where patients behave differently depending on whether they are intervened on or not. However, RMABs assume the reward function is known. This is unrealistic in many public health settings because patients face unique challenges and it is impossible for a human to know who is most deserving of any intervention at such a large scale. To address this shortcoming, this paper is the first to present the use of inverse reinforcement learning (IRL) to learn desired rewards for RMABs, and we demonstrate improved outcomes in a maternal and child health telehealth program. First we allow public health experts to specify their goals at an aggregate or population level and propose an algorithm to design expert trajectories at scale based on those goals. Second, our algorithm WHIRL uses gradient updates to optimize the objective, allowing for efficient and accurate learning of RMAB rewards. Third, we compare with existing baselines and outperform those in terms of run-time and accuracy. Finally, we evaluate and show the usefulness of WHIRL on thousands on beneficiaries from a real-world maternal and child health setting in India. We publicly release our code here: https://github.com/Gjain234/WHIRL.

Automated voice calls are an effective method of delivering maternal and child health information to mothers in underserved communities. One method to fight dwindling listenership is through an intervention in which health workers make live service calls. Previous work has shown that we can use AI to identify beneficiaries whose listenership gets the greatest boost from an intervention. It has also been demonstrated that listening to the automated voice calls consistently leads to improved health outcomes for the beneficiaries of the program. These two observations combined suggest the positive effect of AI-based intervention scheduling on behavioral and health outcomes. This study analyzes the relationship between the two. Specifically, we are interested in mothers' health knowledge in the post-natal period, measured through survey questions. We present evidence that improved listenership through AI-scheduled interventions leads to a better understanding of key health issues during pregnancy and infancy. This improved understanding has the potential to benefit the health outcomes of mothers and their babies.

Restless multi-arm bandits (RMABs) is a popular decision-theoretic framework that has been used to model real-world sequential decision making problems in public health, wildlife conservation, communication systems, and beyond. Deployed RMAB systems typically operate in two stages: the first predicts the unknown parameters defining the RMAB instance, and the second employs an optimization algorithm to solve the constructed RMAB instance. In this work we provide and analyze the results from a first-of-its-kind deployment of an RMAB system in public health domain, aimed at improving maternal and child health. Our analysis is focused towards understanding the relationship between prediction accuracy and overall performance of deployed RMAB systems. This is crucial for determining the value of investing in improving predictive accuracy towards improving the final system performance, and is useful for diagnosing, monitoring deployed RMAB systems. Using real-world data from our deployed RMAB system, we demonstrate that an improvement in overall prediction accuracy may even be accompanied by a degradation in the performance of RMAB system -- a broad investment of resources to improve overall prediction accuracy may not yield expected results. Following this, we develop decision-focused evaluation metrics to evaluate the predictive component and show that it is better at explaining (both empirically and theoretically) the overall performance of a deployed RMAB system.

Background: Breast cancer is a multifactorial disease, genetic and environmental factors will affect its incidence probability. Breast cancer metastasis is one of the main cause of breast cancer related deaths reported by the American Cancer Society (ACS). Method: the iMedBot is a web application that we developed using the python Flask web framework and deployed on Amazon Web Services. It contains a frontend and a backend. The backend is supported by a python program we developed using the python Keras and scikit-learn packages, which can be used to learn deep feedforward neural network (DFNN) models. Result: the iMedBot can provide two main services: 1. it can predict 5-, 10-, or 15-year breast cancer metastasis based on a set of clinical information provided by a user. The prediction is done by using a set of DFNN models that were pretrained, and 2. It can train DFNN models for a user using user-provided dataset. The model trained will be evaluated using AUC and both the AUC value and the AUC ROC curve will be provided. Conclusion: The iMedBot web application provides a user-friendly interface for user-agent interaction in conducting personalized prediction and model training. It is an initial attempt to convert results of deep learning research into an online tool that may stir further research interests in this direction. Keywords: Deep learning, Breast Cancer, Web application, Model training.

The widespread availability of cell phones has enabled non-profits to deliver critical health information to their beneficiaries in a timely manner. This paper describes our work to assist non-profits that employ automated messaging programs to deliver timely preventive care information to beneficiaries (new and expecting mothers) during pregnancy and after delivery. Unfortunately, a key challenge in such information delivery programs is that a significant fraction of beneficiaries drop out of the program. Yet, non-profits often have limited health-worker resources (time) to place crucial service calls for live interaction with beneficiaries to prevent such engagement drops. To assist non-profits in optimizing this limited resource, we developed a Restless Multi-Armed Bandits (RMABs) system. One key technical contribution in this system is a novel clustering method of offline historical data to infer unknown RMAB parameters. Our second major contribution is evaluation of our RMAB system in collaboration with an NGO, via a real-world service quality improvement study. The study compared strategies for optimizing service calls to 23003 participants over a period of 7 weeks to reduce engagement drops. We show that the RMAB group provides statistically significant improvement over other comparison groups, reducing ~ 30% engagement drops. To the best of our knowledge, this is the first study demonstrating the utility of RMABs in real world public health settings. We are transitioning our RMAB system to the NGO for real-world use.

Successful AI-powered customer service systems will depend on bots working with humans, not replacing them. Customer service is traditionally considered a cost center, so many organizations have focused their customer improvement efforts on reducing costs. This proves to be a critical mistake, as everyone is left unhappy. Even as customers are sick of pressing two for reservations and three for service, service reps are sick of answering the same questions over and over. The latest technology for service is virtual agents: Automated systems, trained on service transcripts, that can use AI to recognize and respond to customer requests whether by phone or chat.

We've all heard about them and many of us have made them: complaints about cable customer service. Stung by years of criticism for poor service, the cable industry now is shifting its focus to a more modern definition, recasting the notion of customer care in the form of customer experience. The key to enabling this new model is through artificial intelligence (AI), according to a new Heavy Reading report, "I Cable Robot: Can Artificial Intelligence Make Cable Smarter?. The report discusses cable's growing use of AI to improve service, including network management, daily operations and customer experience. Rather than just focusing on better service appointment times and customer service calls, U.S. cable providers are evolving to automated operations that enable technicians to proactively manage network functions and give customers greater ability to self-manage their services, the report says. Cable operations are awash in data that serves as the oil to lubricate the machine. "I think AI is going to change the customer experience profoundly," said Dave Watson, president and CEO, Comcast, during the 2017 SCTE Cable-Tec Expo, where AI was a primary topic. Comcast is culling through its big data to enhance network performance, customer care operations and its X1 platform that increasingly is relying on AI-supported voice commands. A comprehensive AI system will collect and aggregate data, detect patterns and responses, anticipate trends and behaviors and automatically take appropriate actions. "AI is an overarching term that encapsulates all attempts to instrumentalize technology with the ability to think and act independently, much like humans do.

Azure Machine Learning (ML) provides the infrastructure for building custom machine learning models. Once an Azure ML predictive model is deployed as a web service, a REST API is used to communicate with the model to evaluate predictions. Azure ML web services are REST API and JSON formatted messages that can be consumed by a wide range of devices and platforms. These web services are secured through a private API key, thus exposing these services to some clients requires a server layer to mediate between the client. In this article we'll build an ASP.NET Core application that can consume an Azure web service.

See it in action--and saving money--in field service. Artificial intelligence (AI) has never felt like a human-friendly term. The very notion of intelligence that is artificial is a little, well … unsettling. Will machines ultimately replace us? As we gather at Mobile World Congress, in part to explore the ultimate reach of AI in an increasingly mobile business world, one thing is clear: AI and machine learning technologies won't replace humans in the enterprise, but they're going to change the game considerably.